Terms and Conditions

Terms and conditions apply - please see the Österreichischen Hotelvertragsbedingungen (ÖHV)

Check in

Check in from 2 pm or by arrangement. A valid ID/passport is required at check in.

Check out

Check out until 11 am or by arrangement. You get back your documents after payment.

Cancellation

Free cancellations should be made until 1 day before your arrival date. To cancel your booking you must cancel by mail to hotel@kernbuam.at. If you fail to do this, you will be charged the first night's accommodation cost. All booked arrangements (flowers, fruits, ...) are charged 100 % - also in case of cancellation in time. Thanks for your understanding.

Pets

Domestic animals are welcome: small dogs EUR 15,--/large dogs EUR 25,-- including the cleaning, excluding food

Please keep your dog on a leash. If you want to have breakfast with your dog please take a seat in our winter garden, no entry in the restaurant. Dog owners are responsible for cleaning the dogs‘ excrements and for any damage caused by the dogs.

Place of jurisdiction

Any legal case arising from a hotel contract shall be heard in Graz.

Means of payment

Cash, VISA, Mastercard, Dinersclub, American Express, Maestro, bank transfer

Other

In case of regulation gaps please see the relevant statutory regulations.